Banking Tip of the Month - Introducing SAM, Our ITM (Interactive Teller Machine)
The way you work with your money is changing. In an industry dominated by automated tools and technology that separates you from the people at your bank, it’s time to introduce you to a new device that lets you take charge of your accounts like never before.
The Interactive Teller Machine (ITM) is here to change how you access your accounts and interact with your bank. It offers the convenience of automation while still providing the personalized service you deserve from your banking institution.
What are ITMs?
ITMs put a whole new spin on automated banking. With these machines, you can cash checks, check balances, make internal transfers, finalize withdrawals, and complete regular loan payments. Even better, these services are available 24/7, which eliminates the wait time that might separate you from your finances using solely traditional banking methods.
One of the unique features of an ITMs is its check depositing ability. The machine does all the depositing work for you using sophisticated photographic technology. You can feel secure knowing your money will safely get to your account.
On top of these helpful capacities, ITMs also let you connect with real human staff. You can ask your questions of an actual human via a video chat system and get the answers you need with an everyday conversation. No need to endlessly scroll through FAQ pages or look up potential solutions online while full of frustration!
ITM vs. ATM
There’s a high likelihood that you are already familiar with Automatic Teller Machines (ATMs). These kiosks are helpful when you need to check on your balances or make simple cash withdrawals. ATMs have provided convenient financial freedom to many bank users for decades.
However, ATMs have specific limits. They usually can’t perform many other day-to-day financial tasks, such as check deposits and loan payments. Some are also far from user-friendly and may lead customers to feel frustrated with their unnecessary complexity. In some scenarios, you may get stuck trying to complete a transaction that requires human help and ultimately have to cancel the interaction entirely, thus wasting your time.
The Interactive Teller Machine works to combat many of these issues. ITMs are like super-boosted ATMs. Thanks to their unique range of improved features, self-service banking has never been easier.
Have you met SAM?
Here at Dream First Bank, we’re excited to re-introduce our own electronic team member, the Super Awesome Machine (SAM)! SAM has made Dream First Bank one of the early pioneers to this type of technology in SW Kansas! As an integral part of our array of customer services, SAM shows you the information about the accounts you need, when you need it. And if you ever have questions, SAM the ITM can connect you with one of our helpful live team members using a two-way video screen, so you can avoid the hassle of endless “Help” menus and get the services you want.
Visit SAM today at the Dream First Bank branches of Johnson, Ulysses, Syracuse, both Garden City locations, and the Hughton LPO. Live staff is available to chat at each of our sites from 8:00 am - 6:00 pm CT Monday - Friday and 8:00 am - 1:00 pm CT on Saturday. We’re excited to see you!
At Dream First Bank, we help turn the dreams of Kansans into reality. We welcome you to visit one of our local branches and to also check out our podcast. You can even open an account oline to start banking with Dream First Bank today!