Matrix Phone System, Maximum Customer Service
One Call, One Conversation, Powered by Our Matrix Team
At Dream First Bank, great service starts with real conversations, not transfers, long hold times, or being passed from one person to the next. That’s why we rely on our Matrix team.
When you call Dream First Bank, your call is answered by a Matrix banker, a cross-trained team member who can assist with a wide range of banking needs. Instead of being routed from department to department, your call is automatically connected to the next available banker who’s ready to help.
Our Matrix team is designed around efficiency and personal service. These bankers are trained to handle many of the questions and requests our customers have every day, which means less waiting, fewer handoffs, and more time focused on you.
Service Without the Shuffle
Because Matrix bankers are dedicated to supporting incoming calls, they’re able to give customers their full attention. You don’t have to repeat your story. You don’t have to wait while someone tracks down the right person. Most needs can be handled in one conversation, start to finish.
This approach helps us keep banking simple, responsive, and personal, even when life gets busy.
Banking Support, Your Way
While the Matrix team plays a key role in phone support, we know everyone prefers to connect differently. That’s why Dream First Bank offers multiple ways to reach a real banker.
You’re always welcome to visit us in person and talk face-to-face. You can call and connect with a Matrix banker who’s ready to help. Or you can reach out digitally through Chatter.
Chatter App – Your Banker, Wherever You Are
With the Chatter app, you get more than mobile banking. You get access to real Dream First bankers who are ready to help. Securely log in to ask questions, get guidance, or take care of banking needs, all from your phone. It’s like having your own banker in your pocket.
Chatter Web Chat – Real Help, Right on Our Website
If you’re browsing our website or don’t have access to the app, Chatter web chat makes it easy to connect in real time. Whether you’re a customer or just learning more about Dream First Bank, our team is available to answer questions and help you take the next step.
Make Banking Easier
At Dream First Bank, our Matrix team and Chatter tools work together to make banking easier, more personal, and more accessible. One call, one chat, one conversation - real help, right when you need it!